Privacy Policy

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At Racks4Vans LTD, we understand that we have a responsibility to protect and respect your privacy and look after your personal data.

This Privacy Notice, inclusive of our General Terms of Service, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

For clarity, Rack4Vans LTD may be both data controller and the data processor for your personal data under certain circumstances.

We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.

Data Protection law will change on 25 May 2018

This Privacy Notice sets out your rights under the new laws.

Who are we?

Racks4Vans are a company that installs vehicle audio and security. We are based in Nottingham, England. We have a registered office based at Unit A4 Langham Park, lows Lane, Stanton-By-Dale, Ilkeston, DE7 4RJ. Company number 4936438. Mr Anupe Sharma is the registered Data Protection Officer for Racks4Vans LTD.

How the law protects you

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The reasons we process your personal data include, but are not limited to, your consent, performance of a contract, billing and to contact you.

How do we collect personal data from you?

We receive information about you from completing our forms on our website. Also, when booking in over the phone, for example a tracking system, we take your information so we can set your account up with the correct companies, for example Tracker HQ. We also take your payment details over the phone from you when booking in.

If you provide us with personal data about a third party (for example when registering a domain on their behalf), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

Your personal data may be collected when you use our services, including but not limited to, your address, vehicle details, phone numbers and payment details.

What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address, phone numbers and payment information. We may also keep details of your visits to our company and of what previous work you have had done. We also retain records of your queries, in the event you contact us.

We merely process such data on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content.

How do we use your data?

We use information about you in the following ways:

  • To process orders that you have submitted to us;
  • To provide you with products and services;
  • To comply with our contractual obligations, we have with you;
  • To help us identify you and any accounts you hold with us;
  • To enable us to review, develop and improve the website and services;
  • To provide customer care, including responding to your requests if you contact us with a query;
  • To administer accounts, process payments and keep track of billing and payments;
  • To detect fraud and to make sure what you have told us is correct;
  • To review job applications;
  • To provide you with information about products or services that you request from us, where you have consented to be contacted for such purposes

Retention periods

We will keep your personal data for the duration of the period you are a customer of Racks4Vans LTD. We shall retain your data only for as long as necessary in accordance with applicable laws.

Who has access to your personal data?

Here is a list of all the ways that we may use your personal data and how we share the information with third parties. For clarity, we have grouped them into the specific products and services that we offer:

Third Parties

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We work closely with a number of third parties (including business parties, service providers and fraud protection services) and we may receive information from them about you. These third parties may collect information about you including, but not limited to, your name, your address, your email, your phone number and also your vehicle details. We use their features within our website, however, in some instances, they may be acting as the data controller and they will have their own privacy policies, which we advise you to read.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Exec Spec LTD, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your rights

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.

You have the right to object to our use of your personal data or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

Our Privacy Notice shall be made clear to you at the point of collection of your personal data.

You can make choices about Racks4Vans LTD’s collection of your data and how we use it.

You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, you will have the choice not to choose these by ticking the relevant boxes situated on the pages of your enquiry form.

We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time by ringing or emailing us direct.

Accessing and updating your data

You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times. You must do this by updating your personal details by ringing us direct.

You have the right to access the information we hold about you. Please email your requests to sales@Racks4Vans.co.uk so that we can obtain this information for you.

Use of cookies

Cookies allow us to do multiple things to enhance and improve your browsing experience on our website.

We use cookies to track visitors to our website; these details are in no way personal details and will never be shared. Using these cookies we can improve the performance of our website for you, the user.

We also use cookies in order to geo-target specific users to make websites more personal.

By using the website of Racks4Vans you consent to the usage of data captured by the use of cookies. If you wish to turn off cookies, please adjust your browser settings. Our website will continue to function without cookies.

Links to other sites

Racks4Vans LTD may provide links to third-party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third-party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.

Where we store your personal data

All information you provide to us is stored on our secure servers within the EEA. From time to time, your information may be transferred to and stored in a country outside the EEA in relation to provision of the services. The laws in these countries may not provide you with the same protection as in the EEA; however, any third party referred to above outside of the EEA has agreed to abide by European levels of data protection in respect of the transfer, processing, and storage of any personal data. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.

As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Any sensitive data (payment details for example) are encrypted and protected.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Liability

We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions https://execspec.co.uk/terms-conditions/

Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Returns

Products purchased without installation -If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 14 working days from date of delivery for full credit or refund less any applicable delivery charges (some items maybe applicable to 25% restocking fee). Special Order item(s) cannot be returned. It is your responsibility to return any such item(s) in a pristine saleable condition in their original box and new packaging, items that have been opened from original packaging will not be accepted for a full refund.

Products with installation – Items that include installation . If you cancel within 48hours for any reason, will have a cancellation charge of £50.00 deducted from the amount you originally paid. This cost is for the charges the company has occurred in processing your order online/via telephone order.

Items returned – You will be wholly responsible for the return of the goods and any associated costs of return and insurance. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. A deduction can be made if the value of the goods has been reduced because of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop. Prior to returning any products, please contact us within 14 days from the date of delivery. If you do not return goods within 14 days after you have received the delivery, you will be deemed to have checked the condition of and accepted delivery of the goods and the right to cancel will be revoked. Any cancellation requests must be put in writing and received within the 14-day period. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

Contact us

Please e-mail any questions or comments you have about privacy to us at sales@racks4vans.co.uk